Testimonials

Rob Miller and his business psychologist team worked with us during 2009 to design and develop an organisational competency framework. There are certain qualities I aspire to identify in a potential business partner, such as rapport/relationship with our internal team, flexibility and adaptability as required, and to add value as an external resource to what we set out to achieve in terms of a business outcome. That these things need to be in place are almost a given, yet, when they are not, can have disastrous consequences on the project. With Rob and his team, who were helpful and professional throughout (yet brought an element of fun to the proceedings), we needn't have worried. More importantly though, is what difference their contribution has made to our business. We have gained, through having a robust and easy to use competency framework, a cost effective way of providing a common 'language' of expected behaviours for our employees. The outputs, from staff using our framework, will continue to guide our future learning and development planning by identifying areas of organisational strengths and weakness, enabling us to develop a skilled workforce and remain competitive. This will inform our wider L&D and recruitment strategies in the years ahead and allow us to identify where to invest with regards to in our in-house talent - which I have no doubt will help Grünenthal to develop the capabilities (knowledge and skills) we need as an organisation to build on our success not only in the months, but in the years, ahead. Nikki Burgess, Head of Learning & Development
“We commissioned Rob Miller and his team of Business Psychologists to help redesign of our selection process for graduate sales positions in conjunction with our HR Business Partner and our sales managers. Our aim was to further increase the quality of candidates being selected for assessment centre and for successful candidates to both deliver in-job success at the entry level role and be ready for promotion within the business within a short-time frame. We are extremely pleased with the results thus far and with how well they Rob and his colleagues worked with our team It was a pleasure working with a supplier who grounded their work in evidence based practice but also had the range of skills to conduct each stage of the selection process (i.e. job analysis; competency matching to our existing profile; assessment centre/exercise design; assessor training and evaluation) and I look forward to continuing our relationship going forward." Neil James, Head of Multiple Field Sales & Customer Services